Window World No. 1 in J.D. Power Customer Satisfaction Study

June 17th, 2016 by Editor

Window World earned the ranking of “Highest in Customer Satisfaction with Windows and Doors,” according to the J.D. Power 2016 Windows and Patio Doors Satisfaction Study.

The result of more than 2,600 surveys of customers who purchased windows or patio doors in the previous 12 months, the data showed Window World with 841 points out of a possible 1,000, a 24-point improvement over its 2015 score. This number represents overall performance based on five factors: appearance and design features; operational performance and durability; ordering and delivery; the price paid for products and services received; and warranty. The warranty study factor is where Window World scored highest.

“We are extremely proud of the entire Window World family for not only earning this ranking once again, but for improving by such a large margin,” said Window World CEO Tammy Whitworth. “The increase showcases Window World’s dedication to its customers and its commitment to continue improving its service and products.”

The study’s average satisfaction score with windows and patio doors was 811 this year, up from 803 in 2015. Other key findings show recommendations from professionals, past experiences, and in-store product displays are among the most influential sources of information for consumers purchasing windows and patio doors. Additionally, 70 percent of buyers are seeking replacement windows, compared with 21 percent conducting a remodeling project and 5 percent performing new construction.

 

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