Thompson Creek Wins GuildQuality’s 2017 Guildmaster Award

February 10th, 2017 by Editor

Thompson Creek Window Company of Lanham, Md., has received the 2017 Guildmaster Award from GuildQuality for demonstrating exceptional customer service within the residential construction industry for the fifth consecutive year.

Since 2005, GuildQuality, an Atlanta-based third-party customer satisfaction software surveying company, has powered the Guildmaster Award to recognize home building, remodeling, and contracting professionals demonstrating the highest level of customer service in the U.S. and Canada.

Thompson Creek was recognized by GuildQuality for delivering exceptional customer experiences. GuildQuality reviewed thousands of survey responses submitted by customers of Guildmaster candidates. In determining the companies who were recognized with this honor, GuildQuality considers two primary metrics: the percentage of customers who would recommend your business and the percentage of customers who responded. Thompson Creek Window Company achieved a recommendation rate of greater than 90 percent  from their customers, who were surveyed through GuildQuality.

“We are honored to receive the Guildmaster Award for the fifth year in a row. We enjoy reading all our customer satisfaction surveys to review our successes while constantly looking for strategies to improve our business,” said Rick Wuest, CEO of Thompson Creek Window Company. “Customer satisfaction is very important to us and receiving this award validates our continued effort to deliver the best customer service in our industry.” 

Thompson Creek has implemented a comprehensive customer survey system that measures and reviews all aspects of their performance. They ask their customers to review the initial home visit and consultation, installation, scheduling and final product. Management studies the customer reviews on a regular basis.

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