Posts Tagged ‘ customer service ’

Exceptional Customer Service Can Set You Apart

Mar 21st, 2024

Materials, components, labor and transportation costs have risen dramatically over the last few years. The result has been price increases for door and window products. Most door and window manufacturers held off for as long as they could for fear of losing prospective customers and market share. However, eventually price increases became necessary. So, with […]

Study Finds Customer Service is Key to Brand Distinction

Aug 12th, 2019

According to the 2019 J.D. Power Windows and Patio Doors Satisfaction Study, content messaging and customer service are crucial elements for brand distinction among retailers and manufacturers. It can be hard for customers to assess the differences among brands, the study suggests, emphasizing the importance of maintaining these elements throughout the purchase and installation processes […]