It may not be a surprise to many but the J.D. Power 2022 U.S. Windows and Patio Doors Satisfaction StudySM confirms that adding a personalized touch to the patio door and window purchasing experience—from the product and shopping to delivery and installation—will provide the differentiation manufacturers and retailers need to set themselves apart from the […]

The COVID-19 pandemic brought unparalleled economic and logistical challenges, yet consumer spending on home improvements and repairs continued to grow. According to the J.D. Power 2021 U.S. Windows and Patio Doors Satisfaction Study,SM released last week, by adjusting its business model to accommodate virtual consultation and offer discounts and incentives the window and patio door […]

According to the 2019 J.D. Power Windows and Patio Doors Satisfaction Study, content messaging and customer service are crucial elements for brand distinction among retailers and manufacturers. It can be hard for customers to assess the differences among brands, the study suggests, emphasizing the importance of maintaining these elements throughout the purchase and installation processes […]

According to study results recently released by J.D. Power, Ace Hardware and True Value were among the highest ranked home improvement retailers for customer satisfaction. Results also reveal that 41% of customers are browsing businesses online prior to making in-store purchases, while desiring more from their experiences on retailers’ websites. J.D. Power conducts its Home […]