Posts Tagged ‘ American Craftsman ’

J.D. Power Report: Window and Patio Door Industry Benefited from Digital Consultations

Aug 10th, 2021

The COVID-19 pandemic brought unparalleled economic and logistical challenges, yet consumer spending on home improvements and repairs continued to grow. According to the J.D. Power 2021 U.S. Windows and Patio Doors Satisfaction Study,SM released last week, by adjusting its business model to accommodate virtual consultation and offer discounts and incentives the window and patio door […]

Study Finds Customer Service is Key to Brand Distinction

Aug 12th, 2019

According to the 2019 J.D. Power Windows and Patio Doors Satisfaction Study, content messaging and customer service are crucial elements for brand distinction among retailers and manufacturers. It can be hard for customers to assess the differences among brands, the study suggests, emphasizing the importance of maintaining these elements throughout the purchase and installation processes […]

Andersen Sweeps Top Three Spots in J.D. Power Survey

Jul 21st, 2017

Andersen Corp. took the top three spots for “Outstanding Customer Satisfaction with Windows and Patio Doors,” according to the J.D. Power 2017 Windows and Patio Doors Satisfaction Study. “Delivering a first-class customer experience and building brands people value and trust underlies this historic recognition,” said Jay Lund, Andersen chair and CEO. “I am very proud […]