Crystal Launches New Sales-Production Information System

August 10th, 2016 by Editor

Crystal Window & Door Systems has implemented a new enterprise-wide computer system that will manage the company’s quoting, sales, production, delivery and other vital operations. The new system is in use at Crystal’s headquarters and main production plant in New York. It is being phased in at Crystal’s other production facilities and sales offices around the country in Pennsylvania, California, Illinois, Missouri and Ohio.

“Our prior system was state of the art when it was first installed, and it has served us well for over a decade,” said COO Steve Chen. “However, Crystal has grown so much in its 25 years of operation that we knew the current system would not be able to keep up. With technology evolving to allow more rapid, real-time information for the fenestration industry, we wanted to be able to offer this enhanced capability to our customers. Crystal decided to make the significant investment in a new system that would be able to grow with the company, remaining viable for many years to come.”

The company says the new system offers many features that improve order efficiency, accuracy, turnaround and flexibility. Customers can see up-to-the-minute product information and configuration options. Order status can be checked in real time online. Clear, plain language quotation and order documentation includes digital product illustrations for every line item, and corresponding accessories are listed by opening. When required, shop drawings are automatically generated, improving accuracy and turnaround time. Production scheduling and delivery or pick-up confirmation are readily determined.

Crystal’s new system will also allow trained trade customers to develop quotations and enter orders directly through the online EZ-Crystal portal, speeding the time from quotation to order through delivery.

“We are already working with several dealers training their staffs on our system, so they can log in and enter their orders right from their offices,” said Chen. “This interactive feature will greatly enhance the success of our dealers’ businesses.”

Crystal engaged the Soft Tech Group, which has created systems for many other fenestration industry leaders such as Kawneer, Graham, Comfort Line FiberFrame and Schuco, to develop the comprehensive system to integrate all of Crystal’s operations. A 20-person team of Soft Tech programmers and dedicated Crystal programmers and IT specialists worked for two years to bring the new system to fruition.

Soft Tech’s V6 software was customized for Crystal and integrated with its partnering software ContractERP by Access IT.

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